Management skills are:


Leadership is the ability to influence others and to direct them towards achieving goals. It allows a manager to have a positive impact on how others behave. The authority of the leader must be recognised by the group. The group must have a shared common objective.


Communications is the exchange of information between people. There is a sender and a receiver involved and it is important that the message sent is fully understood. The most common types are verbal, written, visual and electronic. The members of a household spend about 75% of their time communicating and poor communications is a major cause of conflict.


Motivation is recognition of the factors, which causes people to put real energy and drive into their work and lives. Reward is essential but does not necessarily mean monetary payment.




Marking Scheme 7 + 7 + 6